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Manager, Software Engineering



Software Engineering
Remote · United States
Posted on Saturday, September 16, 2023

We’re looking for an empathetic Software Engineering Manager with a strong commitment to growing and shaping our team. Our team develops numerous products and services for GitHub’s Customer Success organization. Including but not limited to; the GitHub Support portal, our brand new Copilot for GitHub Support, Machine Learning tooling, and other exciting and impactful technologies that empower our internal teams to make a positive impact on our GitHub customers and community, each and every day.

The primary goal of this role is to be a leader. To enable every team member to do their best work, by guiding and serving them, and to upkeep the happiness and productivity of the team. In achieving this, you can expect to engage in very limited code delivery, but will instead get the opportunity to focus on improving our processes, standards, and overall abilities of the team. We work in a mostly asynchronous way with team members spanning across all continents and timezones, therefore when necessary and within reason, it will be important to be available to your team members.


  • Meeting 1-1 with all your team members on a regular basis
  • Planning and supporting career development
  • Giving guided performance feedback
  • Serving as a coach and mentor
  • Fostering a supportive environment that will allow engineers to do their best work
  • Guiding the development team’s vision, best practices, and priorities
  • Initiating group discussions on engineering topics and facilitating team decision making

Required Qualifications

  • Minimum 5 years experience in software development or delivery, technical customer support, or any other technical engineering focused positions associated to the software development lifecycle
  • Experience building internal tools and services for customer success, technical support, or revenue teams
  • Experience working within a fast-paced, high-tech, developer centric company within the DevOps, Cloud, AI/ML, or Cybersecurity industries

Preferred Qualifications

  • Prior experience leading small teams of 5 to 10 software engineers
  • Strong written and verbal communication skills with an ability to facilitate team meetings
  • Passionate about creating and fostering good engineering practices and processes
  • Ability to empathize with a diverse range of global engineers in a remote environment

Minimum salary of $90,700 to maximum $240,500

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role.

Location: In this role, you can work remotely from anywhere in the United States.


About GitHub:

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open source community on earth (and 99% of the world’s software has open source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).

At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.